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Returns Policy

Last updated June 18, 2024

Thank you for shopping with Eventpower Equipment. We strive to provide you with the best products and service for all your electrical needs. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be returned within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Returns for change of mind may not be accepted, so please order carefully.

RETURN PROCESS

To initiate a return, please email our customer service team at sales@eventpowerequipment.com.au to obtain a Return Merchandise Authorization (RMA) number. Include your order number and reason for return in the email. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Eventpower Equipment
Attn: Returns
RMA #
28 Cook Street
Port Melbourne, Victoria 3207
Australia

Please note that return shipping costs are the responsibility of the customer.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

Please Note:

  • A 20% restocking fee may be charged for returns.
  • The freight cost may not be reimbursed.
  • Each return will be judged on a case by case basis.

EXCEPTIONS

The following items cannot be returned:

  • Clearance products
  • Custom built items including 
    • Adaptors
    • Distribution board
    • Extension leads

For defective or damaged products, please contact us at the contact details below to arrange a warranty refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us:

Phone: 1300 735 208
Email: sales@eventpowerequipment.com.au